Gambling is entertainment — and at i1scr, we're serious about keeping it that way. This page brings together every tool, resource, and piece of information we offer to help Malaysian players stay in control, make informed decisions, and access support when they need it.
For players aged 21 and above only.
i1scr enforces strict age verification on all accounts. Gambling must be a choice made freely by adults — never a financial obligation or an escape from life's pressures.
At i1scr, responsible gambling is not a compliance box we tick — it is a design principle that runs through the platform. From the moment you register, our systems are quietly working in the background to support healthy play: monitoring session patterns, enforcing deposit controls, flagging unusual behaviour, and making it easy to access help if you ever need it.
We recognise that for most Malaysian players, sports betting and live casino gaming are enjoyable leisure activities — like watching an EPL match or following Liga Super Malaysia results. But we also know that for a small number of people, gambling can become problematic. When that happens, we want to be part of the solution, not the problem.
That means making it just as easy to set a deposit limit or start a self-exclusion as it is to make a deposit. No deliberate friction. No waiting periods designed to make you give up. Just straightforward access to the tools that help you stay in control.
All responsible gambling tools on i1scr are available to every registered player at no cost, at any time. No minimum account age, no waiting period for limit reductions, no barriers to self-exclusion.
If any of the "At-Risk" or "Problem Play" patterns feel familiar, use i1scr's tools below or contact Talian Kasih at 15999 for free, confidential support.
Every tool listed below is available directly from your i1scr account settings. No calls, no forms, no delays for tighter limits.
Set a maximum deposit amount for any daily, weekly, or monthly period. Once set, your account will decline deposits that would breach the limit. Reductions take effect immediately. Increases require a 48-hour cooling-off period — protecting you from impulsive decisions made in the heat of a session.
Cap the total amount you can lose within a defined period. When your net loss for the period reaches your set threshold, i1scr will automatically suspend wagering activity for the remainder of that period. This tool is particularly effective if you find it difficult to stop during a losing run.
Set a maximum duration for each uninterrupted gambling session. i1scr will display a reminder notification as you approach your limit and will end the session when the time expires. Regular session breaks help maintain perspective and reduce impulsive play.
Request a short-term break from gambling — available in 24-hour, 7-day, or 30-day durations. During a cooling-off period, you cannot deposit, place bets, or access casino games. The period cannot be reversed once activated. You may still log in to view your history or contact support.
Choose a longer period of exclusion: 6 months, 1 year, or permanent. Self-exclusion is applied instantly and is irrevocable for the full chosen duration. i1scr will also suppress marketing communications during your exclusion. Permanent self-exclusion cannot be lifted under any circumstances.
Access a full history of your deposits, withdrawals, bets placed, and net win/loss figures for any time period directly from your account dashboard. Reviewing your actual activity — rather than relying on memory — is one of the most effective tools for informed, responsible play.
Access your account from any device. All responsible gambling tools are available on both desktop and mobile without any additional verification required.
Select your profile icon in the top navigation, then choose "Responsible Gambling" from the settings menu. All limit and exclusion tools are grouped here for easy access.
Select the appropriate tool — deposit limit, loss limit, session time, cooling-off, or self-exclusion — and enter your preferred amount or duration. Review the settings carefully before confirming.
Confirm your selection. Limit reductions take effect immediately. Limit increases and exclusion reversals (where applicable) are subject to the mandatory cooling-off period as described in each tool's terms.
If you experience any difficulty setting limits, or if you want to activate self-exclusion urgently, our support team is available 24/7 via live chat and will process your request immediately.
Recognising one or more of these patterns is not a cause for shame — it is useful information. Please use i1scr's tools or contact Talian Kasih at 15999 to speak with someone who can help.
Answer the questions below honestly. This is not a clinical diagnosis — it is a simple reflection exercise to help you understand your own gambling patterns. Your answers are not recorded or stored by i1scr.
1. In the past month, have you bet more money than you originally planned in a single session?
2. Have you ever tried to win back money that you lost by continuing to bet?
3. Have you used money meant for household expenses, bills, or savings to fund your gambling?
4. Have family members, friends, or colleagues expressed concern about how much time or money you spend gambling?
5. Do you feel anxious, irritable, or unsettled when you are unable to gamble?
What the answers mean: If you answered "Sometimes", "Often", or "Always" to any of the above questions, it may be worth speaking with someone. Your responses are not stored. If you want support, please contact Talian Kasih at 15999 or use i1scr's self-exclusion tool to take a break.
The minimum age for registering and playing on i1scr is 21 years old. This applies to all products on the platform — sportsbook, live casino, slots, and all promotional activities. There are no exceptions.
Age verification is conducted as a mandatory part of our KYC (Know Your Customer) process. All players are required to submit a valid Malaysian identity document — MyKad or passport — before their first withdrawal is approved. Where i1scr has reason to suspect that an account holder may be underage, the account will be suspended pending verification, regardless of any deposits or winnings held.
If you are a parent or guardian and you believe a minor in your household has accessed i1scr, please contact our support team at [email protected] immediately. We will investigate promptly, suspend the account, and handle any funds in accordance with our underage player policy.
Parental Controls: We recommend that parents and guardians use third-party parental control software to restrict access to online gambling sites from shared or family devices. Tools such as Net Nanny and similar parental filtering applications can help prevent underage access across all online gaming platforms — not just i1scr.
Every player must verify their identity with a valid Malaysian ID. Our KYC team reviews all submitted documents within one business day. Unverified accounts are restricted from withdrawals.
Our registration system cross-references the date of birth you provide against your submitted identity document. Any discrepancy triggers an immediate account review before further access is granted.
Any account confirmed to have been used by a person under 21 is permanently closed. All associated deposits are returned and any winnings are forfeited. The matter may be referred to relevant authorities where appropriate.
i1scr's own tools are a first line of support. If you need to speak with someone independent — whether for yourself or a loved one — the following organisations provide free, confidential assistance.
Malaysia's national welfare helpline. Free, confidential counselling available 24 hours a day, 7 days a week for Malaysian residents experiencing gambling-related distress or any personal crisis.
An internationally recognised gambling support organisation providing information, advice, support, and free counselling for anyone affected by problem gambling — available online and by telephone.
A mutual support fellowship for people who share the desire to stop gambling. GA meetings operate internationally and provide a confidential, non-judgemental peer support environment for recovery.
Our own support agents are trained on responsible gambling protocols. Contact us via live chat at any time to discuss limit settings, activate self-exclusion, or raise a concern about your account activity.
All calls to Talian Kasih 15999 are free of charge from Malaysian mobile and fixed-line networks. The service is available in multiple languages. There is no obligation to disclose your name or account details when calling — you can speak anonymously.
i1scr is committed to ensuring that gambling remains a form of entertainment for our players, and not a source of harm. Our responsible gambling programme is overseen at the operational level and applies to all departments — including marketing, product design, customer support, and risk management. All staff involved in player interactions receive training on problem gambling identification and appropriate escalation procedures.
i1scr's promotional communications are designed to comply with responsible advertising standards. Specifically, we commit to the following standards in all marketing material:
i1scr's platform monitors player activity for patterns that may indicate problematic gambling behaviour. Indicators reviewed include sudden increases in deposit frequency or size, extended session durations, rapid post-withdrawal re-deposit behaviour, and significant loss trajectories. Where concerning patterns are identified, our responsible gambling team may proactively reach out to the relevant player to check in and offer information about available tools.
Players may decline such outreach and continue playing. However, if a player explicitly indicates that they are experiencing gambling-related harm during any support interaction, i1scr will provide information on support resources and offer to activate a cooling-off period or self-exclusion immediately.
Self-exclusion is available to all registered i1scr players at any time, with no minimum account activity required. The available durations are:
Deposit limits are applied per calendar period (daily reset at midnight, weekly reset at Monday midnight, monthly reset on the 1st of each month). The following rules apply:
Contact for Responsible Gambling: If you wish to activate any responsible gambling tool urgently, cannot access your account settings, or want to speak with our responsible gambling team directly, please contact us at [email protected] or via 24/7 live chat. We will respond immediately to all responsible gambling requests.
Responsible gambling and great sports betting aren't mutually exclusive. Use our tools, set your limits, and enjoy the i1scr experience on your own terms.
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